A: APOS stands for After Point-of-Sale services—coverage which begins after the original hardware purchase. This includes renewals, extensions, and upgrades.

A: For Lenovo Distributors, Partners, and Resellers, selling APOS services drives revenue beyond the initial product sale. It also strengthens customer relationships, protects systems, and helps keep business-critical operations running.

A: Lenovo offers a range of post-sale services designed to extend support and protection beyond the standard warranty period. Key offerings include warranty extensions and upgrades, protection services, enhanced support levels, and additional options such as CO2 Offset and Asset Recovery. For a full list, visit support.lenovo.com or contact your Lenovo APOS seller.

A: When an upcoming expiration event is identified, it’s an opportunity to proactively work with the customer to determine the best path forward—whether it’s refreshing the hardware and/or renewing the service coverage for existing equipment.

A: The reinstatement policy and fee provide a way to restore coverage when it has expired. Reach out to your Lenovo APOS seller to reinstate expired warranties.

A: The renewal evaluation process begins with data—identifying eligible opportunities in advance, using tools like Smarter Renewals, and then sending automated notifications to the customer.

A: Not at all. Even low-dollar renewals add up at scale—especially when automated through Smarter Renewals or efficiently quoted through ISG CBSO.

A: Visit the Smarter Renewals tool page for FAQs, specific to Smarter Renewals.

A: Visit the ISG CBSO tool page for FAQs specific to ISG CBSO.