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Smarter Renewals Stop revenue leaks.
Start Smarter Renewals.
Automate APOS renewals to lock in revenue, build trust and keep business growing.
Surface. Prioritize. Act. Smarter Renewals shows you exactly what’s expiring—so you don’t leave revenue on the table.
No noise, no guesswork. Just clear, actionable opportunities you can close before they vanish.
Stay ahead with proactive alerts before APOS coverage expires, protecting revenue and relationships.
Customers handle renewals themselves, so deals close before coverage can slip.
Let Smarter Renewals handle the repeatable work in the background — so you can grow revenue without growing headcount.
Learn Smarter Renewals
Customers expect renewals to be seamless. Now they are — and smarter, too.
See every APOS opportunity in one place — no noise, no blind spots.
Then go further. Let automation and self-service keep customers engaged, covered and confident in your service.
When they’re ready to do more than renew, you’re ready too. The platform supports hardware refresh, extended coverage or both — positioning you as a strategic partner.
Get smarter, faster. Explore live sessions built to sharpen your APOS strategy, boost speed and unlock more revenue with less effort.
Q: What is Smarter Renewals?
A: It’s an automation platform to capture high-volume, low-complexity APOS renewals—without manual quoting or sales effort.
Q: How does Smarter Renewals work?
A: It sends proactive alerts to customers before their coverage expires and enables them to generate quotes and complete renewals through a self-service portal. It also gives you visibility and tools to take action, including notification management and quote tracking.
Q: What’s the difference between Smarter Renewals and ISG CBSO?
A: Smarter Renewals provides visibility into APOS renewal opportunities. Once you see the opportunity, you can choose how to manage it based on your preference or the customer’s needs. If you want to handle it as a contract-based transaction, you can use ISG CBSO. If you prefer a traditional part number (PN) based approach, Smarter Renewals automates the quote generation, sends notifications, and enables transactions through an end-customer self-service portal.
Q: Can customers use it themselves?
A: Yes. They will receive automatic notifications and complete the process through a secure, self-service platform.
Q: Do I have visibility into what’s happening?
A: Yes. You can track performance, expirations, customer activity, and more—while the platform runs quietly in the background.
Q: Can it support hardware refreshes too?
A: Absolutely. Smarter Renewals can support renewals, refreshes, or both—depending on where the customer is in their lifecycle.
Q: Does it really save time?
A: Yes. It eliminates manual quoting and follow-up, so your team can stay focused on bigger, high-touch opportunities.
Q: What’s the business case for using it?
A: Your sales team may not be able to scale and cover every renewal opportunity manually. Smarter Renewals allows you to automate as much—or as little—of the notification and quoting process as you prefer. Once activated, it creates automated inbound demand for your sellers, whether for service renewals or hardware refreshes.
* Smarter Renewals is currently available in a limited set of countries. More countries supported soon.
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