APOS Overview
Smarter Renewals Overview
Data loaded within Renewtrak through June of 2025. Learn more on our Updates Page arrow
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Smarter Renewals

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Distributors

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Partners/NSP

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Tech support with the premier difference

Advanced-level techs, end-to-end case management. Faster, first-time resolution

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When it comes to sharing data, what are the security guidelines and protocol?  

Lenovo and Renewtrak are both GDPR compliant, and Renewtrak is ISO 27001 ISMS certified. 

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How do Sales Reps receive recognition for the sales made from the completed warranty renewal update? Is it possible to track this level of detail?  

You can see renewal status within the Platform, and depending on how Sales Reps are populated, you’d be able to filter/access to see the needed renewal status, opportunity available, etc. We’re streamlining the notification/order capture component and then passing to you for order submission—thus sales, quota/comp, and other tracking would not be generated from the Platform.  

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I’m interested in getting started with Renewtrak. How can I gain access?

Email Renewtrak@Lenovo.com with the subject line “New Login Request.”

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Does the Dashboard data include both Personal Computer and Server and Storage lines of business? 

If your organization has both lines of business, the Dashboard defaults to include the Part Number data for both lines of business. You may use the optional filters to change the Dashboard data view to one chosen line of business or to include Contract and Bid.

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