Mission-critical, 24/7 6H Repair, Your Drive Your Data, extend up to 5 years.
After Point-of-Sale (APOS) Services provide your Customers with solutions long after their initial purchase—allowing your Customers to proactively manage unforeseen repairs and protect themselves from downtime.
Customer expectations define our opportunities. They expect us to answer their questions, serve their needs, and make their lives easier.
The more complexity, friction, and barriers we eliminate from the buying journey, the more we're meeting these expectations.
Yesterday
Today
Tomorrow
The Lenovo Customer base is diverse, and their need for timely support is growing as their needs change over time.
APOS is a direct investment in this opportunity - enabling you to support hardware purchases with broader, Customer-focused solutions. You will now be able to match the service offerings of competitors, have more long-term strategic conversations with Customers, and tap into a revenue opportunity unit paramount to the future success of the Channel Community.
Because we understand what Customers need at the time of an expiration—renewal, refresh, or otherwise—we're able to anticipate those needs and deliver an ideal experience. Lenovo's investment in APOS ensures you're able to support any decision a Customer makes.
APOS is about protecting hardware beyond the initial purchase—through extended warranties, upgrades, add-ons, and cross-selling. These are some of the APOS Services offered:
Extend your product’s protection beyond the original warranty by purchasing additional coverage during the base warranty period.
Extend your battery’s coverage for an additional period, including one replacement, by purchasing before the original warranty ends.
Upgrade your Lenovo warranty service for enhanced coverage, applicable only if your system is under original or extended warranty.
If phone support can’t fix the issue, send your product to our service center at no shipping cost, and we’ll return it once resolved.
Save time by having a Lenovo technician repair hardware directly at your location.
Let a Lenovo technician handle on-site CRU installations, so your customers can focus on their business, not repairs.
Safeguard data by retaining drives, letting customers securely manage their hardware retirement and data disposal.
Cover drops, spills, electrical surges, and bumps for extra protection beyond standard warranties. Accidents happen—be prepared.
Experience top-tier service with prioritized repairs, next-business-day on-site support, expert phone assistance, and annual check-ups for comprehensive hardware and software care.
Offer a single contact for efficient, advanced hardware and software support, enhancing productivity and freeing up IT resources.
Our most comprehensive support offer, with enhanced protection essential for the modern workforce. It includes hardware and software support from a global network of elite Lenovo technicians, along with ADP, KYD, sealed battery warranty extension, a dedicated Services Engagement Manager (SEM) and automated, proactive issue detection for optimized PC performance.
Access ADP, Sealed Battery, and Keep Your Drive services globally, based on the original warranty. Purchase once for any service combo; availability varies.
Provide a secure way to retire assets, recover value, and dispose of hardware safely and responsibly.
Extend coverage by purchasing before your warranty ends or start immediately after. Available for products in good condition.
Lenovo’s service simplifies carbon emission offsetting, supporting sustainability with certified providers. We back projects like wind, solar, and biomass energy, with plans for forest initiatives.
*Available services may vary by country.
9×5 next business day response with onsite technicians for CRUs/FRUs. Keep Your Drive ensures secure retention of drives and confidential data during hardware failures.
Technical support 24x7x365 with a single point of contact, comprehensive hardware, and Original Equipment Manufacturer (OEM) software assistance, priority on service delivery, and secure data retention through Keep Your Drive.
Support 24/7 with a single contact, comprehensive hardware and OEM software assistance, priority service, and secure data retention with Keep Your Drive.
Rapid repair and response 24/7 with onsite technicians, plus secure data retention through Keep Your Drive.
Support 24/7 with a single contact, comprehensive hardware and OEM assistance, priority service, and secure data retention with Keep Your Drive.
*Available services may vary by country.
By introducing the hardware refresh motion, we not only accommodate the Customer Experience, but also fundamentally establish an automated retention program.
This enables the continued support of an existing machine’s lifecycle, or a bridge to the new machine in the install base— empowering you to improve the lifetime value of each Customer.
When it comes to a successful buying journey, all roads lead to the same destination—providing Customers with the right value at the right time. Together, refreshes and renewals provide more opportunities to reach Customers in a buying mindset.
24/7 unscripted software and hardware support from Lenovo’s engineering team.
Mission-Critical, 24/7 6H Repair, Your Drive Your Data, extend up to 5 years.
Protects Customers in the event of an unexpected and non-warranted accident to their machine.
*Available services may vary by Country. Please reach out to your Lenovo Sales Rep with any questions.
Helps Customers retire their assets safely while allowing them to recover some of the original value.
By introducing the hardware refresh motion, we not only accommodate the Customer Experience, but also fundamentally establish an automated retention program.
This enables the continued support of an existing machine’s lifecycle, or a bridge to the new machine in the install base— empowering you to improve the lifetime value of each Customer.
When it comes to a successful buying journey, all roads lead to the same destination—providing Customers with the right value at the right time. Together, refreshes and renewals provide more opportunities to reach Customers in a buying mindset.
The hardware refresh motion enables you to have more strategic conversations with your Customers by attaching additional products and services to your existing Customer base and increasing the value you can deliver. Putting the decision in the hands of the Customer enables you to provide a better experience—driving more revenue, satisfaction, and lifetime value.
You’re only a few steps away from bringing your automated revenue business to life. Check out our training modules to learn exactly how.
Explore Smarter Renewals training modules
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