APOS Overview
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Welcome to the APOS Resource Center

This Resource Center was built for the Channel Community—empowering you with the tips and insights needed to easily activate APOS opportunities and tap into an untapped revenue stream.

APOS From Every Angle

A clear path to value for Customers, a clear path to revenue for the Channel Community, and a clear path to satisfaction for all—the time for APOS is now.

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APOS From Every Angle

A clear path to value for Customers, a clear path to revenue for the Channel Community, and a clear path to satisfaction for all—the time for APOS is now.

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Why

The Why

There’s an untapped revenue stream available, and you now have the technology and automation to maximize it.

When a service warranty comes up for expiration, Customers have 3 choices: renew, refresh, or do nothing. Lenovo has invested in a new Platform to support these choices—allowing you to retain and grow your Customers while empowering them with an automated, digital buying experience.

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Who

The Who

Your Customers—from SMB to Commercial. And more specifically, what they expect in their buying experience.

Customers expect brands to answer their questions, serve their needs, and make their lives easier. The more complexity, friction, and barriers we eliminate from the buying journey, the more we’re meeting these expectations.

digital commerce
83%
of B2B buyers say they prefer ordering or paying through digital commerce.
Source:

Gartner (Gartner Sales Survey) 2022

competitor
90%
of B2B buyers would go to a competitor if a supplier’s digital channel fails to keep up with their needs.
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What

The What

An automated Platform for streamlining data visibility, one-click quoting, and sending notifications to Customers—all while ensuring incumbency, security, and privacy.

For small to medium opportunities, Renewtrak takes the pressure off Sales Team resources by automating notifications to your Customers and providing them with an opportunity to renew, refresh, or otherwise in a user-friendly Portal.

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How

The How

Our strategic partnership with Renewtrak allows you to automate Customer notifications, gain visibility into your pipeline, and generate revenue from a singular Platform.

Lenovo has invested in digital transformation—which means an unprecedented ability to ingest historic POS data, protecting your Customer incumbency, and a user-friendly Portal for Customers to serve themselves. APOS empowers you to proactively manage long-tail relationships and increase the lifetime value of each.

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When

The When

Anytime! Your APOS journey can begin as quickly or slowly as you want, with some Partners activating opportunity in less than 48 hours.

The process is simple:
customers
01
Enter End Customer Email
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Add your Margin
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Issue the Notification to the End Customer
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Where

The Where

There are 22 countries already generating revenue, with more to come in the future.

When we say we’re going BIG with APOS, we mean it!

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NA
US
CA
EMEA
AT
CH
DE
DK
ES
IT
NL
SE
FR
GB
AP
PH
AU
JP
MY
NZ
SG
TW
IN
TH
BRZ
BR

Tech support with the premier difference

Advanced-level techs, end-to-end case management. Faster, first-time resolution.

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A Growing Success

FAQs

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As a Distributor, how do I activate my renewal opportunity?

You’re just a few steps away from activating your opportunity in Renewtrak—add margin, load contacts, and issue opportunity. Learn more here!

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As a Partner/NSP, how do I activate my opportunity?

You’re just a few steps away from activating your opportunity in Renewtrak—add margin, load contacts, and issue opportunity. Learn more here!

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What is APOS?

After Point-of-Sale Services is about protecting hardware beyond the initial purchase—through extended warranties, upgrades, add-ons, and cross-selling. This allows your Customers to proactively manage unforeseen repairs and protect themselves from downtime.

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What APOS Services does Lenovo offer?

Lenovo provides a collection of flexible solutions, including:

  • Premier Support​
    24/7 unscripted software and hardware support from Lenovo’s ​engineering team​​.
  • Accidental Damage Protection (ADP)​
    Protects Customers in the event of an unexpected and non-warranted accident to their machine​.
  • Asset Recovery Services (ARS)​
    Helps Customers retire their assets safely while allowing them ​to recover some of the original value.
  • Premier Advanced​
    Mission-Critical, 24/7 6H Repair, Your Drive Your Data, extend up to 5 years.
  • Support Services for Data Centers
    A variety of service levels to suit your needs and protect your data.

Additional APOS Services

  • Sealed Battery Warranty
  • Keep Your Drive (KYD)
  • Premier Essential
  • Health Check
  • Professional Services Tokens
  • On-Site Repairs

*Available services may vary by Country. Please reach out to your Lenovo Sales Rep with any questions.

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